Friday, September 16, 2016 (Shawnee on the Delaware, Pennsylvania) – The historic Shawnee Inn and Golf Resort is pleased to announce Ousman Sy as the new Night Manager at The Shawnee Inn and Golf Resort. For more than 15 years Ousman served as the friendly face our guest sees at the front desk. He has been the non-official “go-to” and not to mention, he has been fixing computers and guest issues for other departments for many years.
“I have always relied heavily on Ousman ‘being there’ to make sure our guests and staff are receiving the best care possible. He would deflect many issues and take care of them to help me keep my workload manageable. This new move should give him the flexibility and authority to move this to the next level and take a more proactive role in assisting other areas and a less reactive role. He is always the best dressed staff member, and his dedication to Shawnee and delivering exceptional service will help to continue to inspire the rest of our staff,” says Rob Howell, General Manager.
As Night Manager, Sy takes on the responsibility of evening hours at Shawnee until the last function ends. He intends to ensure overall exceptional experiences for our guests, a staff that stays on task, and that procedures and policies are followed. Ousman will do anything necessary to make all situations the best they can be for the staff and guests at this historic resort.
Originally a Senegal native, Ousman traveled to the United States to study at East Stroudsburg University’s Business School. He graduated from ESU and stayed in the hospitality business in the Pocono Mountains. His path to Shawnee took him through different restaurants and resorts in the Pocono Mountains, but his arrival at Shawnee has made a significant impact on the guests and staff.
Loyal to the Shawnee Inn for 15 years and eager to start his role as Night Manager, Ousman says, “I love interacting with guests and there is no better place to do that than the Shawnee Inn.”
Ousman Sy can be reached at 570-424.-4050 x. 1288 or email@example.com.
About The Shawnee Inn and Golf Resort
The Shawnee Inn and Golf Resort is conveniently located 70 miles from New York City, 100 miles from Philadelphia, 150 miles from Albany, N.Y. and 200 miles from Washington, D.C. Three airports – Lehigh Valley International, Wilkes-Barre/Scranton and Newark International – all are within easy distance of the property. The Shawnee Inn and Golf Resort, rich in breathtaking views, features 80 rooms in the historic Inn, 12 rooms in the Delaware Lodge, plus six suites and three cottages in Shawnee’s luxury accommodation, the Legacy Collection.